Customer Success Executive Freshers (Female Only)

Shifts : (You have to select any one Shift)

Day: 9 AM to 7 PM

Night: 9 PM to 7 AM

Position Overview: 

We seek enthusiastic and customer-focused Freshers to join our innovative IT company as Customer Success Executives. As a Customer Success Executive, you will be responsible for ensuring the satisfaction and success of our clients by providing exceptional support and building strong relationships. This entry-level position offers an exciting opportunity to learn and contribute to our company's commitment to delivering outstanding customer experiences.

Key Responsibilities:

• Client Relationship Management:
• Establish and maintain positive relationships with clients, acting as a primary point of contact for their needs and inquiries.
• Understand client goals and challenges to provide relevant solutions proactively.
• Onboarding and Training:
• Guide clients through onboarding, ensuring a smooth transition and successful adoption of our products and services.
• Provide training and guidance to help clients maximize the value of our offerings.
• Issue Resolution:
• Address client concerns, inquiries, and issues promptly and effectively.
• Collaborate with technical teams to resolve technical problems and ensure client satisfaction.
• Regular Check-ins:
• Conduct regular check-in calls or meetings with clients to assess their satisfaction, gather feedback, and identify areas for improvement.
• Upselling and Cross-Selling:
• Identify opportunities to upsell and cross-sell additional services or products that align with client needs.
• Collaborate with sales teams to capitalize on growth opportunities.
• Customer Feedback:
• Gather and relay client feedback to internal teams for product improvement and development.
• Act as a voice of the customer within the company.
• Documentation:
• Maintain organized records of client interactions, issues, resolutions, and action items.
• Update CRM systems with accurate and up-to-date client information.
• Customer Success Metrics:
• Monitor and track customer success metrics, such as client satisfaction, retention, and usage patterns.
• Utilize data to identify trends and areas for improvement.
• Customer Advocacy:
• Advocate for clients within the company, prioritizing and addressing their needs.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, Customer Service, or a related field.
• Strong communication and interpersonal skills to build client rapport and effectively convey solutions.
• Customer-focused mindset with a genuine interest in ensuring client success and satisfaction.
• Problem-solving abilities to address client issues and provide solutions.
• Proficiency in using CRM systems and customer support tools.
• Eagerness to learn about IT products and services to effectively assist clients.
• Adaptability to different client personalities and challenges.
• Enthusiasm for contributing to the growth and reputation of the company through exceptional customer experiences.

Eligibility note: This opening is for female candidates only (as published on VT careers).

Updated for current hiring trends: focus on Retention, onboarding, and AI-assisted response quality. Remote fresher / trainee track at Vatsal Technosoft.

AI Tools & Current Skills (Must Work With):

Every VT fresher role now expects comfort with modern AI assistants. You will use these tools daily (training provided):

• Core LLMs: ChatGPT, Google Gemini, Claude AI - drafting, research, summarising, brainstorming.
• Role tools: ChatGPT, Google Gemini, Claude AI, ChatGPT reply drafts, Gemini knowledge summaries.
• Build prompts, verify AI output for accuracy/bias, and keep human judgement on final deliverables.
• Follow VT AI usage guidelines - no confidential data in public models without approval.

Benefits of Joining VT:

• Exposure to a variety of client interactions and IT industry challenges.
• Mentorship and guidance from experienced customer success professionals.
• Opportunity to play a pivotal role in ensuring client satisfaction and contributing to the success of an innovative IT company.
• No Bond, No Training Fee and No Deposit.
• Five days working (Saturday & Sunday Off)
• Flexible Work Timings in the Training Period.
• Recognition of Best Employee of the Month & Best Team of the Month for best performance and fair Chance to show Management skills and implement it if best.
• Sessions on Soft Skills & Personality Development for all Staff.
• Goodies/Gifts in Festive Seasons of VT.
• Compensations for Extraordinary Work (Applicable only to those who are / will be part of Product Development Teams)
• Direct Communication with Top Management.
• Salary will be around 25,000 - 35,000 with every Year increment of 10% to 40% (applicable only after completion of the training period)
• After completing the Training Period, the facility can join any branch location per their preference.

• Fresher / trainee track - remote
• Willingness to work Day (9 AM-7 PM) or Night (9 PM-7 AM) shift
• Female candidates only for this opening
• Must be ready to work with ChatGPT, Google Gemini, Claude AI and related AI tools
• Strong communication, learning attitude, and ownership

• No Bond, No Training Fee, No Deposit
• Five days working (Saturday & Sunday Off)
• Flexible timings during training
• Best Employee / Best Team of the Month
• Soft skills & personality development sessions
• Salary range: Rs. 25,000 - 35,000 with 10%-40% annual increments (post training)
• Choose preferred VT branch after training